Australian and New Zealand Wholesale and retail orders are shipped by Australia Post within 1-3 business days of purchase, with 5-7 day Standard Post with tracking. All shipping prices will vary depending on location. If you require Express Post, you can select that at the checkout for an additional cost.
Once your order is processed, you will receive an email indicating the date of dispatch. You will receive a separate email directly from Australia Post to track your order.
Occasionally, we may send large wholesale orders by courier. You will be notified if this is the case with your order.
ToeSox Australia is not responsible for delays in shipping caused by Australia Post or other third parties, however please get in contact if you don't receive your order in a timely fashion.
14 Day incorrect size Returns Policy
ToeSox Australia will happily give you a refund or exchange within 14 days of purchase, provided you have proof of purchase and the product:
• is still in its original and salable condition and packaging, with all accessories included
• has not been worn or used
• is not a voucher or clearance item
This policy is in addition to your rights under the Australian Consumer Law, which are described in our Faulty Goods Returns Policy.
FAULTY PRODUCT RETURNS POLICY
For major failures with the service, you are entitled:
• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Returns of faulty products
If the problem is major, you are entitled to a replacement, repair or refund. Examples of major failure are when the product:
• has a problem that would have stopped you from buying it had you known about it;
• is unsafe;
• is significantly different from the description of the product;
• or it arrived significantly damaged,
This policy does not include damage caused by misuse or returns simply due to change of mind.
If the problem is not major, we may choose to give you a replacement instead of a refund if this is possible.
We reserve the right to refuse to provide a refund, repair or replacement if the problem has, for instance, arisen because the product was misused by the customer.