Refund policy

ToeSox Australia


Thank you for shopping with Toesox Australia.

The following refund policy applies to all purchases of products made through www.toesoxaustralia.com.au (Products) and alongside our Terms and Conditions at the point of purchase and Shipping Policy convey the terms of your purchase.

  1. Refund Policy

Toesox Australia wants you to be satisfied with your Product. If you have any issues with Toesox Australia Products, please e-mail admin@toesoxaustralia.com.au.

  • General Refund Terms
  • Toesox Australia does not provide refunds for sale items, for any reason.
  • Refunds will not be given for late delivery outside the stipulated delivery time frames provided on the Website or by the Delivery Service Providers.
  • In the following situations, no refund or return will be available:
  1. Denied acceptance of delivery by receiver;
  2. Inaccurate delivery address;
  • Absent receiver - If a receiver is not home and a calling card is left at the address by the Delivery Service Provider, it is the receiver’s responsibility to contact the Delivery Service Provider to arrange appropriate delivery. If the parcel remains undeliverable due to no contact from the receiver, it will be returned to  Toesox Australia for a return fee charged to the initial payment method. 
    • Returns and Refunds – Change of mind

Toesox Australia may, at their sole discretion, provide a refund on the return of full priced Products within 14 days of receipt of the Products by you, where the Product packaging is unopened and remains in a saleable condition. This means the Products must be unused, unworn, unwashed and in the original undamaged packaging with the original tags. To request a refund please:

  • e-mail Toesox Australia at admin@toesoxaustralia.com.au including your proof of purchase to receive further instructions.
  • If your return is not accepted by Toesox Australia, you will be liable for all shipping costs involved in returning the Product to you. Refunds will be made by way of the original payment method.
    • Exchanges – Clothing

Toesox Australia may, and their sole discretion, exchange an item of clothing within 14 days. The Product must remain in a saleable condition. This means the Product must be unused, unworn, unwashed and in the original undamaged packaging with the original tags. To request an exchange:

  • e-mail Toesox Australia at admin@toesoxaustralia.com.au including your proof of purchase to receive further instructions.
  • If your return is not accepted by Toesox Australia, you will be liable for all shipping costs involved in returning the Product to you. Refunds will be made by way of the original payment method.
    • Sale items and other Exclusions

All items purchased on sale are non-refundable and cannot be exchanged. Please keep this in mind when making a purchase. For hygiene reasons, once a product has been worn it may not be exchanged and cannot be returned. Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:

  • You misused the said product in a way which caused the problem.
  • You knew or were made aware of the problem(s) with the product or service before you purchased it.
  • You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
  • Any other exceptions apply under the Australian Consumer Law.
  • Customer Responsibility

If returning or exchanging a Product, it is your responsibility to ensure safe delivery. Title in the Goods remains with you until it is safely delivered to Toesox Australia. Toesox Australia does not accept any responsibility for Products returned to the incorrect address or return and exchange Products damaged in transit. Items that are damaged, lost or returned without authorisation will not be accepted.

  • Damaged and Faulty Items

Toesox Australia's Products come with guarantees that cannot be excluded under the Australian Consumer Law. If the Product you have received is faulty or damaged, please e-mail admin@toesoxaustralia.com.au with your proof of purchase, an outline of the fault or damage, photographs and any other relevant information. Toesox Australia will contact you within 3 business days to follow up your request.

  • Incorrect Product

If you have received the incorrect item, Toesox Australia will provide a refund on the return of the item.  The returned Product must be unopened, and its original saleable condition.

  • Products Damaged in Transit
  • Toesox Australia attempts to avoid any damage to Products during the shipment process by ensuring all packaging is appropriate and protective. However, in some instances damage occurs during transit.
  • In the event that an item is lost or damaged in the course of the Delivery Services, Toesox Australia asks that you:
    1. contact the Delivery Service Provider directly to request a refund or to claim on any insurance options available; and
    2. contact Toesox Australia by sending an email to admin@toesoxaustralia.com.au outlining in what way the Products were damaged in transit so that Toesox Australia is able to determine if the Delivery Service Provider should be removed from the Purchase Services.